Frequently Asked Questions About Conference

The Points of Light Conference kicks off the evening of Tuesday, June 11, with our Welcome Reception at 6 p.m CDT.

How much does it cost to attend the Points of Light Conference? 

Registration fees vary by attendee type. All general sessions, workshops, Civic Talks and service project are included in the registration fee. View registration rates.

How can I become a presenter at the 2024 Points of Light Conference?

The call for workshop proposals was open from November 1–17, 2023, and has now closed. Presenters were notified of decisions by early February. Join our conference mailing list to be notified when conference workshop proposals open for the 2025 conference.

Will on-demand/virtual conference content be available?

The 2024 Points of Light Conference is a fully in-person experience. Workshops will not be offered virtually or on-demand. Main stage sessions and Civic Talks will be recorded and offered post-conference to registered attendees only. We look forward to having you join us in Houston from June 11–14, 2024.

Which payment options are available?

CREDIT CARD: American Express, Discovery, Visa and MasterCard are accepted.

CHECK: Should you need to be invoiced to pay by check, please contact our conference team at [email protected].

Where can I get a completed W-9 form?

Organizations that require a W-9 form to process payment may send a request to [email protected].

Are there opportunities to volunteer at the Points of Light Conference?

Yes, a limited number of volunteer slots will be available to help support conference. Volunteers receive a discounted rate for the conference in exchange for working a minimum of one four (4) hour shift. Volunteer slots are filled on a first-come, first-served basis. Please register for conference, starting March 1, using the “Volunteer” ticket type. You will be contacted in May to sign up for a specific volunteer time slot.

What is your cancellation policy?

In the event you are no longer able to attend the Points of Light Conference, we encourage you to substitute your registration with a colleague. Should you need to cancel, a partial refund may be granted for requests made prior to 5 pm ET on May 31, 2024.

All requests for cancellations, substitutions and refunds must be made in writing and emailed to [email protected]. The date of the cancellation will be the date the email is sent. It is the registrant’s responsibility to confirm receipt of cancellation.

There is a $100 processing fee for any cancellation. No refunds will be issued for registrations cancelled or created after May 31, 2024. Credit card refunds will be issued at the time of cancellation approval by the conference team. Bank processing may take additional time. Check refunds will be issued within 60 days of the cancellation request.

I have already registered but can no longer attend. Can one of my colleagues attend in my place?

Substitutions will be honored until 5 pm ET on May 31, 2024. To process a substitution, the original registration must be paid in full and should not be cancelled. Payment method changes will not be honored. To request a substitution, email [email protected] with the new attendee’s first name, last name, and email address.