What We Do

Points of Light’s Corporate Service Council believes companies, their employees, partners, vendors and customers can be drivers of transformative social change in communities around the world. This potential is realized when employees are inspired and engaged as essential drivers of their company’s social action. The CSC empowers and equips leaders to help their employees to drive community impact by connecting them to a network of social impact peers, experts, academics and nonprofits. Points of Light supports its council members with sector insights and benchmarking resources, in-person and online trainings and issue webinars, consulting time, and peer-led learning to spark innovation to achieve business and social outcomes.

About the Council


Meet the Corporate Service Council Chair

Charlene F. Lake

Chief Sustainability Officer, Senior Vice President, Corporate Social Responsibility, AT&T Foundation Chair, AT&T Services, Inc.

Charlene Lake is responsible for leading AT&T’s social innovation, environmental, philanthropic and civic engagement endeavors, driving stakeholder impact measures on behalf of the corporation, and coordinating signature initiatives that connect social needs with business objectives. Charlene began her professional life as a journalist, working on daily newspapers in Kansas. She started her career at Southwestern Bell Telephone in Topeka, and served in management roles in Financial Communications, Media Relations and Employee Communications in Kansas, Missouri and Texas. She went on to lead SBC’s Corporate Advertising and Sports Marketing departments, managing them through multiple mergers, and thereafter created a Public Affairs discipline for the company. In 2007, she designed and launched AT&T’s centralized Corporate Responsibility function which she still leads today.

Learn More

Member Benefits

Corporate Service Council members gain access to a wide variety of benefits for their company, corporate citizenship leaders including:

  • Learning Lab Webinars: Virtual webinars and courses, available to any CSC member employee, facilitated by leading experts and corporate leaders from peer companies to explore pressing topics relating to employee volunteerism and social impact.
  • Online Learning Platform: CSC members and their teams have access to a wealth of curated CSR content and experts through Points of Light’s new online Community for Employee Civic Engagement (CECE).
  • Events & Gatherings: CSR leaders and senior executives from member companies are invited to take part in special programming and peer-to-peer learning opportunities at the Council’s Annual Summit, Points of Light Conference and regional gatherings. 
  • Advisory Services: Council members receive advisory services from Points of Light which include: limited consulting; best practices; connections to other peer members; research; and benchmarking services.​
  • Recognition: In addition to the learning and networking opportunities, Points of Light spotlights CSC members, companies, their programs, and leaders throughout the corporate citizenship sector and its global network of nonprofits and companies driving social impact. 

CSC members have access to exclusive webinars and online courses, available to any CSC member employee. These webinars are facilitated by leading experts and corporate leaders from peer companies to explore pressing topics relating to employee volunteerism and social impact. Topics for Learning Labs have included:

  • Employee Engagement with Demands for Racial Equity
  • Employee Engagement with COVID-19 Relief & Recovery
  • Volunteering When You Can’t Serve In-person 
  • Aligning HR and CSR Goals for Employee Wellbeing
  • Starting & Scaling Employee Volunteer Programs
  • Promoting The 2020 Census and Voter Turnout
  • Building High-Impact Volunteer Partnerships
  • The Economics of Disaster Recovery and Response
  • Social Impact Storytelling at the Local & Global Level
  • Engaging Hard to Reach Workers for Social Impact
  • Social Impact Outcome and Impact Measurement

CSC members and their teams have access to a wealth of curated CSR content and experts through Points of Light’s new online Community for Employee Civic Engagement.

CECE offers you a place to find peers and answers. It’s an online hub for company-led citizenship that lifts up Points of Light’s legacy of knowledge and the best content curated from sector experts and the entire citizenship community to help you demystify the art of starting, strengthening and evolving employee civic engagement.

We invite you to join others just like you, looking for answers and ideas to help employees connect to causes and help companies maximize the impact of their actions inside the company and for the communities where they operate.

Annual CSC Summit
The annual 2-day Corporate Service Council Summit hosted by AT&T in New York City brought together 100 top corporate citizenship leaders and executives from around the country to explore crucial topics facing the sector, share best practices and innovative strategies and provide a wealth of insights and inspiration. View the program, recap and photos from the 2020 Summit.

Points of Light Conference
The 2021 Points of Light Conference will be held July 14-16 at the Walt Disney World Resort in Orlando. CSC members that attend are invited to participate in the Council meeting, business luncheon, and the more than 15 CSR and social impact workshops facilitated by leading experts and corporate leaders.

Virtual & Regional Gatherings
Points of Light also hosts virtual and regional gatherings to engage members to network and provide peer-to-peer learning opportunities.

Hosted by AT&T

Annual Corporate Service Council Summit

Corporate Service Council Members

  • 3M

  • Abbott

  • AbbVie

  • Accenture

  • Allstate Foundation

  • Altria

  • Amazon

  • Assurant

  • AT&T

  • Atrium Health

  • Bank of America

  • Bellisio Foods

  • Blackbaud

  • Bloomberg

  • Booz Allen Hamilton

  • Boston Scientific

  • Capital One

  • Cardinal Health

  • CarMax

  • Carol Cone ON PURPOSE

  • Charles Schwab & Co. Inc.

  • Cisco Systems Inc.

  • Citi

  • Clif Bar & Company

  • The Coca-Cola Company

  • Comcast NBCUniversal

  • Cox Enterprises

  • CSAA Insurance Group

  • Deloitte

  • Delta Air Lines

  • Dentons US LLP

  • Dow

  • Edelman

  • Equitable

  • FedEx Corporation

  • Fidelity Investments

  • Fiserv

  • General Mills Foundation

  • General Motors

  • Georgia Power

  • GoDaddy

  • Grant Thorton LLP

  • Hasbro Inc.

  • Hewlett Packard Enterprise

  • Hilton Worldwide

  • The Home Depot

  • IBM Corporation

  • Inspire Brands

  • Jeff Hoffman & Associates

  • JetBlue

  • John Hancock Financial Services

  • JPMorgan Chase & Co.

  • KeyBank


  • Liberty Mutual Insurance

  • M Powered Strategies

  • Marriott

  • Microsoft

  • Mondelēz International

  • Morgan Stanley

  • Nationwide

  • New York Life Insurance

  • Orion Associates

  • PepsiCo

  • Pfizer Inc.

  • Phillips 66

  • Pitney Bowes

  • Prudential

  • PwC

  • Regeneron Pharmaceuticals

  • S&P Global

  • SAP Americas

  • ServiceNow

  • Southwest Airlines

  • Starbucks Coffee Company

  • State Street Corporation

  • Sterling Backcheck

  • Tailored Brands

  • Target Corporation

  • Timberland Company

  • Toyota

  • True Impact

  • UnitedHealth Group

  • UPS

  • U.S. Bank

  • VeraWorks

  • The Walt Disney Company

  • Wells Fargo

  • Westrock

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