How to Become a Hub

The Service Enterprise Initiative is delivered by a national network of Hubs – organizations trained and equipped by Points of Light to guide organizations in their community through a comprehensive assessment, training, coaching and certification process. Points of Light is seeking to expand its Service Enterprise Hub network. Find information about the benefits of becoming a Hub, program model, how to apply, and other important information below.


Application Process

The deadline for 2019 Hub applications has now passed. We will accept applications for future cohorts starting in fall 2019. Please read this page and stay tuned for more details.

Watch our recruiting and technical assistance webinar, “Be a Leader in Volunteer Engagement in Your Community: Become a Service Enterprise Hub,” to learn about the benefits of becoming a Hub, how the program works and its record of impact, and more.


Important Dates

Oct. 3, 2018, 2 p.m. ET
Hub Recruiting Webinar
Jan. 25, 2019, 5 p.m. ET
Application Deadline
Feb. 28, 2019
Hub Notifications Sent
Early March 2019
New Hub Orientation
Late March-May 2019
Hubs take Service Enterprise Diagnostic and receive SED Debriefs
Mid-May 2019
Signed license agreements due to Points of Light
June 20-22, 2019
National Train-the-Trainer (takes place at the 2019 Points of Light conference in St. Paul, MN)
July-November 2019
Hub Coaching
Dec. 2019-Jan. 2020
Hub Site Visits and Certifications
National Hub Technical Assistance Webinars



Benefits of Becoming a Service Enterprise Hub

As a Service Enterprise Hub, your organization will be the leader in nonprofit capacity building and volunteer engagement in your community. You will receive:

  • Exclusive rights to use the Service Enterprise curriculum and program materials in your geographic area
  • A prepackaged, piloted and tested program that enables you to transform organizations into one of the top 11 percent of nonprofits in the country in volunteer management and organizational performance
  • Involvement in implementing and shaping a proven and leading national initiative
  • Access to all Service Enterprise materials for use in your service area for up to three years including marketing and outreach materials, 16 hours of training focused on change management and volunteer engagement, coaching content, and more
  • Acceptance to join Points of Light’s national Hub cohort, including being trained as a Hub and certified as a Service Enterprise
  • Access to the Service Enterprise Diagnostic, a research-based and online diagnostic tool providing organizations with an assessment of their volunteer engagement practices and tailored recommendations for improvement
  • Access to volunteer engagement networks, resources and communities


Program Model

Hubs lead organizations pursuing Service Enterprise certification through the following process:

  • 2-hour orientation, followed by a Service Enterprise Diagnostic, which measures current volunteer engagement practices
  • 2-hour pre-training meeting, which includes a consultative session on the results of the Service Enterprise Diagnostic
  • 16-hour Service Enterprise training
  • 5-10 hours of additional coaching for each organization
  • Final certification


Expectations for Hubs

Hubs are expected to:

  • Work with 5-10 organizations yearly in their service area to meet one of the following:
    • Certification as a Service Enterprise
    • Completion of Service Enterprise training series and coaching
    • Completion of the Service Enterprise Diagnostic with pre-training meetings scheduled with participating organizations
  • Agree to certify as a Service Enterprise within 18 months of operating as a Hub
  • Sign a Points of Light Service Enterprise license agreement and, for the term of the license, pay licensing and program fees
  • Secure resources for expenses necessary to support the effective implementation of the initiative, including staffing the program and certifying as a Service Enterprise, attending the Hub training, and delivering the training and coaching to cohorts


Selection Criteria

Applications will be accepted from the following types of organizations:

  • Points of Light Network affiliates in good standing
  • State Service Commissions, state nonprofit associations or state volunteer associations
  • Foundations
  • National organizations with affiliated networks
  • City volunteer offices

Applications will be reviewed based on the following criteria:

  • Demonstrated track record of success, including successful implementation of previous programs and grants in partnership with Points of Light
  • Demonstrated capacity, experience and positive reputation in delivering training and capacity building services to organizations in the service area
  • Experience providing coaching/consulting services to organizations in the service area
  • Ability to reach a large network of nonprofits in your community
  • Financial and human resources to support effective implementation of project model

Applications received by the deadline will be reviewed against the selection criteria outlined above and may require further conversation with the applicant.


Questions and Resources

Questions regarding the Hub application process should be submitted by email to [email protected]g.


Supporting Documents and Resources

Access supporting documents and resources for more information to support your application process:

  • Fee structure
  • Program timeline
  • Application narrative questions
  • Hub expectations