Research Behind Service Enterprise
After analyzing the Core Capacity Assessment Tool (CCAT) taken by over 600 organizations, the TCC Group identified the following five key findings about Service Enterprises:
Service Enterprise forced us to become proactive in our volunteer engagement efforts rather than reactive. In less than 6 months, our Return on Volunteer Investment increased from $3.42 - $5.38
- Jessica Elbe, Northwest Compass, Inc.
- All organizational capacities are significantly and markedly stronger for nonprofits with a strong volunteer management model
- When organizations engage and manage any number of volunteers well, they are significantly better led and managed
- Service Enterprises not only lead and manage better, they are significantly more adaptable, sustainable and capable of going to scale
- Operating as a Service Enterprise requires strong and well-developed human resources management practices
- Organizations that engage volunteers are equally as effective as their peers without volunteers, but at almost half the median budget
Interested in learning more about the research on volunteerism, particularly the nonprofit service enterprise model? Check out these resources:
- Leading Articles on Volunteerism (November 2013): In collaboration with the RGK Center for Philanthropy and Community Service, Reimagining Service Council members have compiled a list of leading articles - research articles, monographs, and studies - on volunteerism.
- Nonprofit Service Enterprise (NSE) Summary (June 2012):
A quick and easy summary of the Reimagining Service Principles and nonprofit service enterprise findings.
- "Positive Deviant" Service Enterprise Research Summary (December 2009):
Research conducted by the TCC Group that highlights the impact of volunteer engagement on a nonprofit organization’s overall effectiveness.
- "Positive Deviant" Service Enterprise Research Short Summary (June 2013):
A two-page summary that explores the study methodology of the TCC Group's Core Capacity Assessment Tool, key findings, and implications for volunteer engagement.
- Nonprofit Service Enterprise Research Summary (April 2010):
Research conducted by Deloitte that identifies eight characteristics as consistent and critical practices for nonprofit service enterprises