Research Behind Service Enterprise

After analyzing the Core Capacity Assessment Tool (CCAT) taken by over 600 organizations, the TCC Group identified the following five key findings about Service Enterprises:

Service Enterprise forced us to become proactive in our volunteer engagement efforts rather than reactive. In less than 6 months, our Return on Volunteer Investment increased from $3.42 - $5.38

- Jessica Elbe, Northwest Compass, Inc.

  1. All organizational capacities are significantly and markedly stronger for nonprofits with a strong volunteer management model
  2. When organizations engage and manage any number of volunteers well, they are significantly better led and managed
  3. Service Enterprises not only lead and manage better, they are significantly more adaptable, sustainable and capable of going to scale
  4. Operating as a Service Enterprise requires strong and well-developed human resources management practices
  5. Organizations that engage volunteers are equally as effective as their peers without volunteers, but at almost half the median budget


Interested in learning more about the research on volunteerism, particularly the nonprofit service enterprise model? Check out these resources: