Update for Current Walt Disney World (Orlando, Florida) Ticket Holders

Thank you for your patience during this unprecedented period. If your participating organization has unused Walt Disney World tickets expiring in 2020, your nonprofit or school should have received an email regarding Disney’s ticket extension policy.

We are happy to share that all unused charitable Walt Disney World tickets earned through the Disney Family Volunteering Reward Program with an original expiration date between March 12 through Dec. 31, 2020 will be extended through Sept. 26, 2021.

The change will appear on your My Disney Experience account in the next few days. This extension will happen automatically, and you will not need to receive new physical tickets in the mail. Simply use your original ticket to create a My Disney Experience account, book a Disney Park reservation, and enter the park. The expiration date will be updated automatically and reflected in your My Disney Experience account.

As you prepare to visit, please know that Disney’s gradual, phased approach to reopening considers the guidance of government and local health authorities, including the Centers for Disease Control and Prevention (CDC), in addition to the U.S. Travel Association and Disney’s team of health experts. In addition to enhanced cleaning measures and adjustments to promote physical distancing, face coverings (ages 2 and up), temperature screenings and park reservations will be required for all guests. For more information about these changes – including how to book a reservation using the new Disney Park Pass reservation system – please visit disneyworld.disney.go.com/experience-updates.

Please note, this extension is ONLY for Walt Disney World ticket holders. Nonprofits and schools with Disneyland Resort tickets will receive more details in the coming weeks.

For questions or concerns, please contact the Points of Light team at [email protected]

We want to use this opportunity to thank you for your understanding and participating in the Disney Family Volunteering Reward Program. We look forward to serving you soon!

Frequently Asked Questions:

Where can I find the original expiration date of my ticket?
Tickets expire 2 years after the date of the letter that was originally affixed to the tickets. You may contact (407) 939-1289 if you no longer have this letter and need to confirm the expiration date of your tickets. Tickets with expiration dates from Mar. 12, 2020 through Dec. 31, 2020 will be automatically extended. The new expiration date will be Sept. 26, 2021. If you have linked these tickets to your My Disney Experience account, the updated validity dates will be reflected on your account soon. 

Will I receive a new ticket with the updated expiration date?
No, you will use the original ticket to create a My Disney Experience account, book a Disney Park Pass Reservation, and enter the park. The expiration date will be updated automatically and will be reflected in your My Disney Experience account.

I am unable to visit by Sept. 26, 2021. Can I apply the value of a wholly unused ticket toward the purchase of a ticket for a future date?
No — tickets earned through the Disney Family Volunteering Reward Program have no cash value. Complimentary tickets cannot be upgraded nor can they be applied towards a package to meet eligibility requirements.

Update for Current Disneyland Resort (Anaheim, CA) Ticket Holders

Many of you have reached out asking about charitable tickets earned in 2018, 2019 and 2020 with expiration dates that passed during the park closure. We are happy to share that all unused charitable Disneyland® Resort tickets earned through the Disney Family Volunteering Reward Program with an original expiration date between March 14, 2020 through March 13, 2022 will be extended through December 14, 2022.

If your ticket is linked to a Disney account, you can see the changed expiration date in the next few days by logging into Disneyland.com or the Disneyland app. You will not receive a new paper ticket; the date will be updated on your Disney account. We know that many of you have given tickets earned through the Disney Family Volunteering Reward Program to volunteers, or have gifted them as part of your fundraising efforts. Therefore, we ask that you share this update with anyone who has earned or been gifted a ticket from your organization.

To enter a park, all Guests ages 3 and older must have a theme park reservation and a valid ticket to the same park on the same date. Theme park reservations can be made up to 60 days or more in advance, subject to availability. To accommodate as many types of ticket holders as possible, reservations for select dates may be made available on a rolling basis. Check for updated availability. Theme park reservations are limited and subject to availability, and park admission is not guaranteed. Until further notice, only California residents may visit the parks, and in groups no larger than 3 households, in line with current state guidelines. Proof of residency may be required.

Starting at 8:00 AM Pacific Time on April 12, 2021, the theme park reservation system will open, and existing ticket holders will be able to check availability and make their park reservations, subject to their ticket type. Be sure to log in to your Disney account first to link valid tickets prior to accessing the reservation system.

As you prepare to visit, please know that the Disneyland® Resort’s gradual, phased approach to reopening considers the guidance of government and local health authorities, including the Centers for Disease Control and Prevention (CDC). In addition to enhanced cleaning measures and adjustments to promote physical distancing, face coverings (ages 2 and up), temperature screenings and park reservations will be required for all guests. For more information about these changes – including how to book a reservation using the new theme park reservation system – please visit disneyland.disney.go.com/experience-updates/.

If you have questions, feel free to read through the “Frequently Asked Questions” section below. And if you have further questions, please contact the Disney team at [email protected].

Frequently Asked Questions

When can I make a reservation to visit Disneyland Resort?

If your tickets have been linked to a Disney account, you may make park reservations starting Monday, April 12, 2021. The theme park reservation system will open no earlier than 8:00 AM Pacific Time on April 12, 2021 and Guests who already have valid theme park tickets may begin making park reservations for up to the number of valid admission days on their ticket, subject to availability. Guests with 1-Day tickets can view the Ticket Availability Calendar for when they can enjoy a visit: https://disneyland.disney.go.com/experience-updates/park-reservations/#drawer-card-existing-tickets

 

Where can I find the original expiration date of my ticket?

Tickets expire 2 years after the date of the letter that was originally affixed to the tickets. Tickets with expiration dates from March 14, 2020 through March 13, 2022 will be automatically extended, with no change to the physical ticket. The new expiration date will be December 14, 2022. If you have linked these tickets to your Disney account through the Disneyland Resort app or website, the updated validity dates will be reflected on your account soon. Be sure to login to your Disney account first to link valid tickets prior to accessing the reservation system. Until further notice, only California residents may visit the parks, and in groups no larger than 3 households, in line with current state guidelines. Proof of residency may be required.

 

Will I receive a new ticket with the updated expiration date?

No, you will use the original ticket to book a Disneyland Resort theme park reservation, and enter the park. The expiration date will be updated automatically and will be reflected in your Disney account. All Guests ages 3 and older must have a theme park reservation and a valid ticket to the same park on the same date. Theme park reservations can be made up to 60 days or more in advance, subject to availability. To accommodate as many types of ticket holders as possible, reservations for select dates may be made available on a rolling basis. Check for updated availability. Theme park reservations are limited and subject to availability, and park admission is not guaranteed.

 

I am unable to visit by December 14, 2022. Can I apply the value of a wholly unused ticket toward the purchase of a ticket for a future date?

No, tickets earned through the Disney Family Volunteering Reward Program have no cash value. Complimentary tickets cannot be upgraded nor can they be applied towards a package to meet eligibility requirements.

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