Q: How do I know if my nonprofit organization is eligible?
A: Nonprofits interested in taking part will first need to meet Disney’s giving guidelines, which can be found here. Further eligibility is determined as a part of our online registration and application process.

Q: Can my school apply?
A: Public schools may apply through their NCES (National Center for Education Statistics) ID number. Clubs (PTAs, booster clubs, etc.) within a school must be a registered 501c3 and may not apply with the school’s ID. Private schools must be a registered 501c3 and provide their EIN and NCES number to apply. School districts may use their district ID.

Q: My nonprofit is part of a larger, national nonprofit organization. Are we eligible?
A: Most local chapters of national nonprofits are eligible to participate.

Q: Are organizations outside the U.S. eligible?
A: At this time, the program is for eligible U.S. based schools and 501c3 nonprofits only.

Q: Can a local government or an alumni association participate?
A: The ticket program is only available for schools and registered 501c3 nonprofits.

Q: What types of organizations are ineligible to apply?
A: Organizations that are not 501(c)(3)s are ineligible to participate. Faith-based organizations (churches, religious institutions, etc.) are ineligible to participate in the program. Schools associated with churches may apply, but must use a private school NCES ID on their application, instead of their church’s EIN. If a church has a charitable program, the program must be registered as its own 501(c)(3) (i.e. a soup kitchen, food pantry). Please read through Disney’s Charitable Guidelines for more details.

Q: What are some examples of ineligible projects?
A: Here is a list of some projects that are not considered family volunteering:

  • PTO Meetings
  • Student only club activities
  • Homework, class assignments, or chores
  • Church or parochial school sponsored mission trips
  • A list of an organization’s general activities.

Tickets are awarded on a project by project basis.

Q: Do projects have to occur in the future?
A: Yes, starting in January 2019, all projects must occur in the future. You can register your organization through the application process (be sure to allow for 10 business days for processing) and then create your project with a date in the future. Projects cannot have already occurred or be backdated.

Q: What about Collection or Donation Drives? (canned food donation drives, etc.)
A: Let’s say you decide to hold a canned food drive at your school. Families donate food, kids bring in cans, drop them in a bin, and a parent or teacher takes the bin to a food bank. This is NOT family volunteering. BUT! If you hold a canned food drive where you ask families to talk about healthy eating and each family donates three – five items that would be part of a healthy meal. The kids bring in the cans, sort them (by size, by meal, by type of food, etc) to create meal boxes and put in cards and drawings with greetings and inspiration, and then the boxes are donated to a food bank. Congratulations! You held a family volunteering effort!


Q: What types of projects will qualify for this program?
A: Projects can benefit either your organization or your local community. Volunteer events should include age-appropriate activities for attending participants and should serve to reinforce the importance and act of volunteering (even above the impact of the activity). Examples may include picking up trash in a local community park or collecting, sorting, and packing toys for donation during the holidays.

Q: How do you define “family”?
A: A family volunteer event should include some number of youth participants ages 18 or younger among their total volunteers. For purposes of the program, direct family relationships are encouraged but not mandatory. For example, a Boys & Girls Club, youth sports league or service organization is encouraged to participate by inviting the families of their youth participants to serve alongside the kids. When it’s time to report on the project’s impact, we’ll ask about the number of overall volunteers and the families who participated. Remember: adequate adult supervision is a key to a successful family volunteer project!

Q: How does our organization track time/hours/number of volunteers?
A: Anyone in your organization may set up the project or volunteer event directly in the Points of Light website to both describe, submit and run your project. When the project is complete, return to the website and the project page to ‘close out’ the project with actual participation numbers.

Q: How many youth/people need to participate in order to qualify?
A: In order to be eligible, projects must have a minimum of 15 volunteers, which includes a combination of adults and youth.

Q: Can we select which park we want to receive Disney 1-Day Park Hopper tickets to, Disneyland or Walt Disney World?
A: Yes, as part of the application process you will choose which park.

Q: What if my organization or membership doesn’t work with children?
A: This program is for nonprofits and schools to activate families in volunteering, so allowing youth under 18 is required to be eligible to earn tickets. We understand that some groups may have restrictions on youth participating in programs. If you’re planning an event for adult volunteers, think of ways youth can help promote the events you are hosting, create decorations or get people engaged. You can find more ideas at generationOn.org.

Q: Do projects need to be opened up to anyone in the community? Or can we use our organization’s own volunteers/members/donors, etc.?
A: Volunteers can absolutely be from the organization seeking tickets. Opportunities can also be opened up to community members. Check with Points of Light on considerations for opening up volunteer opportunities to broader audiences (e.g. waivers/liability, etc.).

Q: Can we organize a volunteer project that helps OUR organization? Like planting a new vegetable garden at our facility or helping prepare for an upcoming fundraising event?
A: Absolutely. The volunteer project can benefit your organization.

Q: What types of activities are considered “child- or age-appropriate”?
A: If you need assistance, ideas, inspirations or suggestions for age-appropriate activities, visit Points of Light’s youth division, generationOn.org, email [email protected], or call (917) 746-8165.

Q: What if we don’t know how to devise a “family friendly event?”
A: If you need help, guidance, or suggestions for creating volunteer projects, Points of Light staff can provide assistance through Points of Light’s youth division, generationOn.

Q: Can we provide an educational opportunity FOR families? For example, if we are a Veterans organization, could we host an open house and invite families to come learn about the experiences of our members/branch of the service?
A: Absolutely, as long as there is an opportunity for the youth to participate in some way. So in the example above, the youth may ‘interview’ the veterans, document stories, create a poster or art to accompany it, etc.

Q: What if we can’t include a location due to confidentiality (e.g. Abuse Shelter)?
A: Contact Points of Light as part of your program and explain the situation at your nonprofit, and we will happily work out a solution that doesn’t compromise confidentiality.

Family Volunteer Projects

Q: When are these changes taking effect?
A: These guidelines take effect starting November 18, 2017 (Family Volunteer Day).

Q: What is the timeline for the new program? When will Disney 1-Day Park Hopper tickets be distributed?
A: The program runs year-round. Organizations can earn up to 20 tickets each calendar year. Program applications and guidelines are currently available at www.pointsoflight.org/disneyrewards.

Q: When will Disney 1-Day Park Hopper tickets be distributed?
A: Organizations will, in general, receive their tickets 30-60 days after final approval of their project. We are not able to provide the tickets earlier than the 30-60 day time frame.

Q: If we place a ticket request under the OLD system, will it still be honored?
A: All ticket requests in the previous donation system as of November 18 will be honored.


Q: How many Disney 1-Day Park Hopper tickets can our organization earn?
A: Eligible organizations can earn up to 20 tickets in a calendar year. Tickets are distributed in sets of 5, 10 and 20, according the following guidelines:

  • Projects with 15-34 volunteers = 5 tickets
  • 35-74 volunteers = 10 tickets
  • 75 or more volunteers = 20 tickets

Q: Can we conduct multiple projects during the year (for example, 4 events x 15 people each)?
A: Yes, an organization may conduct multiple projects to earn Disney 1-Day Park Hopper tickets, up to the yearly maximum of 20.

Q: How many Disney 1-Day Park Hopper tickets do you expect to give out in this new program?
A: The total number of tickets granted will be based on the number of organizations taking part in the program. There is no set target of tickets to be given out.

Ticket Limits

Q: How can our organization use the Disney 1-Day Park Hopper tickets we earn?
A: Tickets can be used in any number of ways – rewards for committed volunteers, incentives for donors, prizes for events, or fundraising.

Q: Can we give tickets to the volunteers who participate in our event?
A: Yes. However, you are not obligated to do so. Use and distribution of the tickets is at your discretion and shouldn’t be an expectation of volunteers who attend your event.

Q: Can we use these 1-Day Park Hopper tickets to any Disney park?
A: Your organization will be given the option to choose between tickets to Walt Disney World Resort in Florida or Disneyland Resort in California. Tickets to either resort are “Park Hopper” tickets, which grant access to all parks within that particular resort.

Q: Do the tickets have block-out dates?
A: Yes, tickets will have block-out dates printed on the tickets themselves. (Note: at this time, it’s the week of Christmas and New Year’s only.)

Q: Do all of our tickets have to be used at the same time?
A: No, they can be used at different times.

Q: How long are tickets valid for?
A: Tickets are valid two years from the time they are issued.

Q: Can I join up with a local nonprofit to earn tickets for my family?
A: Tickets are given to the nonprofit organization that hosts the family volunteer events. These organizations decide how they wish to distribute or utilize them.

Q: Previously, Disney has distributed tickets to individuals participating in volunteer events (“Give A Day, Get A Disney Day”). Will you also be granting complimentary tickets to individual volunteers in this program?
A: This program provides tickets to nonprofit organizations, not to individuals directly, for family volunteering activities.

Ticket Usage

Q: What is the new program? How does it work?
A: Through this program, eligible nonprofit organizations and schools (501c3 or NCES) in the U.S. will be able to earn up to 20 tickets (per calendar year) when they create opportunities for family volunteer activities aimed at strengthening local communities. Volunteer projects can benefit the organization directly, their community or another nonprofit organization.

Q: What inspired Disney to develop this new program?
A: Disney is always looking for new ways to better serve the communities where they do business and inspire families to take positive action while spending quality time together. Disney Parks and Points of Light strongly believe in the importance of “together time” with kids and in volunteering. This new program combines these critical elements and allows us to recognize and inspire nonprofits engaging families to take action in their own communities.

Q: Are nonprofit organizations able to apply for free donations of Disney park tickets/merchandise for fundraising efforts WITHOUT going through this program?
A: This new program replaces the current complimentary ticket donation program.

About the Program