Service Enterprise Initiative

The Service Enterprise Initiative is a national change-management and capacity-building program that transforms the way organizations engage volunteers to better meet their missions. The training and certification program is delivered through a national network of Hubs, which are organizational leaders in volunteer engagement and nonprofit capacity building in their communities. Together, we are equipping more organizations to gain a greater return on volunteer investment to meet their missions.

A Service Enterprise is an organization that fundamentally leverages volunteers and their skills to achieve its social mission. Certified Service Enterprises join an exclusive group among the top 11 percent of organizations in the country in volunteer management and organizational performance. They can more effectively serve their community, increase operational efficiencies, and grow their impact by harnessing the human capital of staff and volunteers in new and creative ways.

Research conducted by TCC Group and Deloitte shows that nonprofits that operate as Service Enterprises are equally as effective as their peers but at almost half the median budget, and are significantly more adaptable, sustainable and capable of going to scale. Learn how your organization can become a certified Service Enterprise, or how you can become a Service Enterprise Hub to be the leader in capacity building and volunteer engagement in your community.

Get Certified Become a Hub


Key Partners and Contributors

RGK Center for Philanthropy and Community Service,
LBJ School of Public Affairs, University of Texas at Austin