In light of the global ramifications of COVID-19, many nonprofits are offering alternatives to volunteering in-person to support the needs of the individuals they serve. Everyday citizens are looking for ways to support their local communities, and virtual volunteering, as well as DIY volunteer projects and remote opportunities, allows people of all ages to get involved from the comfort of their own homes.

Virtual volunteering is an easy and time-efficient way to give back at your own pace. In addition, it offers volunteers a way to give back to causes greater than themselves.

If virtual volunteering is something your organization is thinking about doing to help keep your mission moving forward, below are several things to consider before you move forward:


Benefits of virtual volunteering

For an organization, institution, or cause, virtual volunteering often provides:

  • The opportunity to complete more tasks that need to be done
  • The ability to access more volunteers with varying backgrounds and skill sets
  • More traction on your website, social media, email, and more
  • An easier way to access more data for your organization (e.g. website tracking, email captures, volunteer hours)
  • A way to save money on operating costs

Example virtual volunteer roles/tasks

  • Data entry/research projects
  • Tutoring/mentoring
  • Marketing and communication design (e.g. website, publications)
  • Social media management
  • Editing or writing proposals, press releases, newsletter articles, video scripts, web pages, etc.
  • Curriculum development

Visit here to get more ideas for virtual volunteering opportunities.

Assess Information Technology needs and requirements

Before getting started, make sure you check with your IT team to see if you have the right tools/systems in place to take your program online. If not, reach out to your funders, other nonprofits who are doing this work successfully, board members and/or skill-based volunteers for support. For instance, how will your capture the information of potential volunteers?

To see an example COVID-19 volunteer interest form visit the Jewish United Fund.

Volunteer management is key

Managing volunteers is no small task, but with a little effort on your part, you can develop a virtual volunteer program that’s effective, engaging, and exceptionally fulfilling for everyone involved. To do so, you’ll need a way to manage volunteers in a comprehensive way. If you have the resources, volunteer management software can help you take care of logistics, leaving you time to focus on what really matters—the volunteers! If not, work with your team to modify your current volunteer management process or ask a board member or skill-based volunteer for support.

Check out these volunteer management tools nonprofits are currently using.

Develop clear role descriptions/update training materials

A clear role description is the corner stone of a good volunteer program. It makes sure that you as the organizer and all the potential volunteers are on the same page, ensuring that you can all reach your shared goal.  It is also important to update your training materials to ensure it translates and is understandable for virtual volunteers – considering the various ways people learn.

Be Available

Create opportunities to offer support to your volunteers or to answer any of their questions (e.g. virtual office hours). This is also a good way to get new ideas, approaches and feedback from volunteers helping to support your work.

Communicate. Communicate. Communicate.

Because you cannot see volunteers in-person, it is important to keep them up-to-date with the latest news from your organization, via newsletters, emails, texts and social media channels. A lot can happen in 24 hours as we’ve previously seen. This means priorities might pivot at short notice, so try to keep your volunteers informed as much as possible. Communicating also ensures your volunteers feel connected to your mission and the work you all are doing!

Engage your volunteers

During times like these, people are feeling more isolated than ever. Providing a space for volunteers and your employees to engage in a safe, and inclusive environment will be essential to your virtual programming success. With various companies like Zoom or Slack, you have numerous platforms available to engage your volunteers.  Try hosting an online lunch-and-learn to discuss potential volunteer opportunities, share video stories from your volunteers on social media, or just host an online happy hour to bring everyone together to celebrate all their amazing work.

Manage volunteer stress

Volunteering at a time of disaster can be stressful and challenging for everyone involved, even on a simple task. Be mindful of these stresses and try to ensure that volunteers are not pushing themselves too hard or taking on more than they can do.  Source: Volunteer Ireland

Document all your hard work

Throughout this process you will learn a lot from your research, other nonprofit professionals, your volunteers, and more. Don’t let all your hard work be in vain – make sure you take the necessary time to document everything in case you or someone you work with needs to access it in the future.

Share best practices with the greater nonprofit network

If during all your amazing hard work and research you come away with some possible learnings you would like to share – do so! One thing we can all agree on is that during times of disaster, we learn the importance of community and how much we are all in this together. Feel free to post these learnings in your social media groups/channels, in a blog, and/or listserves.

Source: Volunteer Ireland